MERCHANT-SIDE SHIPMENT ALERTS
Know a shipment is stuck before your customer does.
Shipment Watchdog checks your Shopify shipments against carrier tracking updates and sends you one morning digest of only the exceptions: labels never scanned, parcels gone quiet, deliveries hanging too long, and carrier problems. You see the issue while you can still resend, reassure, or intervene.
The first sign of a stalled shipment shouldn’t be a customer complaint
Manual tracking checks miss things. A customer-facing tracking page doesn’t give anyone on your team a daily exception list. By the time the problem reaches you, it has usually been developing for days.
You react late
The parcel may have missed its first scan or stopped moving days before anyone notices.
Support absorbs it
“Where is my order?” tickets, proactive refunds, resends, and chargebacks turn one quiet parcel into several costs.
Nobody owns exceptions
Unless someone checks every tracking number every day, stalled shipments compete for attention with everything else.
One morning email. Only what needs a decision.
No dashboard to babysit and no customer-facing alert blast. Each exception says what happened, why it was flagged, and what to do next.
Label created Friday at 9:14 AM. The 48-hour no-scan rule fired on Sunday, and there is still no carrier scan this morning.
Next step: Check whether the parcel actually left your packing area.
No tracking movement for 5 days. Last event: Denver, CO, Thursday at 2:03 AM.
Next step: Send a proactive update or start a carrier trace before the customer escalates.
Out for delivery since Sunday and now flagged with an address exception.
Next step: Verify the address and contact the carrier today.
Sample digest with fictional orders, shown in the format planned for the real product.
How it will work
The product is being validated before it is built, so the workflow stays deliberately simple.
Connect Shopify
When your invite opens, connect your store. New fulfillments and tracking numbers are picked up automatically.
We watch for stalls
Four plain-language rules check carrier tracking updates. Normal shipments stay out of your way.
You act once a day
One digest gathers the exceptions, explains why each one fired, and points to the next action.
Four ways a shipment can quietly go wrong
These are the recurring stalls merchants usually discover from customers, angry reviews, or a refund request:
No first scan in 48 hours
The label exists, but the carrier has never touched the parcel. Often a packing, handoff, or drop-off problem you can still fix.
No movement for 5 days
The parcel was moving, then went quiet. That silence is where WISMO tickets and refund requests start.
Out for delivery over 48 hours
It should already be delivered. Investigating now beats waiting for the customer to report that it never arrived.
Carrier exception
Held, refused, damaged, address problem, or returned to sender — surfaced in your digest instead of discovered days later.
Built to warn the merchant, not decorate a tracking page
Keep the tracking experience your customers already use. Shipment Watchdog covers the operational side most tracking products leave to you.
Merchant-only
The digest goes to you and your team. Customers do not receive another set of automated shipping alerts from us.
Explainable
Every alert includes the tracking timeline behind it, so you can verify the problem instead of trusting a vague warning.
Flat by design
The founding plan has one monthly price for up to 500 watched shipments — no per-shipment meter and no overage math.
Founding pricing without a per-shipment meter
Your shipping bill already grows with volume. The tool that watches those shipments doesn’t need to bill you again for every label.
- Up to 500 shipments a month watched
- All four stall rules and the daily digest
- Every alert explained with its event timeline
- No per-shipment fees or overage charges
Shipping more than 500 a month?
Join the waitlist and tell us your monthly volume. High-volume founding pricing will be set after carrier-data costs are confirmed in writing, rather than publishing a high cap that only works until stores actually use it.
Your volume still matters: it helps decide which stores and carriers get invited first.
Who this validation is for
We are looking first for stores that already feel the problem — not stores shopping for another branded tracking page.
You’re a strong fit if:
- You ship roughly 300 or more orders a month.
- A customer has told you a parcel was stuck before you knew.
- Tracking gets checked in batches, when someone has time.
- You already use a tracking app, but nobody receives a daily exception list.
Probably not a fit if:
- You mainly need a branded customer tracking page.
- You ship only a handful of orders each week.
- A dedicated operations person already reviews every exception daily.
Questions, answered plainly
Does this replace AfterShip or Parcel Panel?
No. Keep your customer-facing tracking tool. Shipment Watchdog is the merchant-side exception layer that warns your team.
Will my customers receive these alerts?
No. The digest is for the merchant only. You decide whether to contact the customer, resend, refund, or call the carrier.
Which carriers come first?
USPS, UPS, FedEx, and DHL are the initial focus. The waitlist answers will help prioritize support around real demand.
When can I use it?
It is in validation now, not launched. Waitlist members receive a short follow-up survey and will be first in line if the product moves forward.
Request early access
Three quick questions help us invite the right stores first and prioritize the right carriers. No card and no sales call. Every signup receives one short follow-up survey.